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GSASBA 8aSeaport

Quality Assurance Program

To sustain high quality standards, CenGen has a team of highly qualified individuals who work interdependently with each other. Our ability and flexibility to form individual tasks teams with a variety of required skills are essential to successfully meeting the needs of our clients on a timely basis. CenGen staff members are all proponents of quality management. CenGen holds quarterly training meetings for all staff and uses these meeting as a peer review to ensure all team members are coordinated and in technical concurrence. We are committed to not just meeting, but exceeding client expectations.

When staffing a project for NAVSEA, CenGen’s objective is to provide a compatible group of people with the appropriate mix of experience, skills, and labor rates that can provide a cost-effective solution to meet client requirements. Task teams are formed to handle multiple task orders at the same time.

In addition, CenGen has procedures in place to handle organizational conflicts of interest. CenGen’s policy is to not bid on any contract to supply system components or subcontract or consult to any supplier. In addition, CenGen enters into non-disclosure agreements with firms to protect proprietary information they provide in our work and do not use this information for any purpose other than what it is intended.

CenGen has put internal review procedures in place that enable our firm to sustain high quality standards of work. Each project is assigned to a Project Team Leader who reports directly to the President and/or Vice President of Engineering. The Project Team Leader is accountable and responsible for the day-to-day technical requirements and project staff management. Internal management communication lines include weekly teleconferences to discuss project status as well as a quarterly internal company program review.

Productivity enhancement and cost reduction methods are taken seriously at CenGen. Time management is critical to both, and that is why CenGen relies heavily on timelines and progress reports to meet project deadline and schedule new projects. Planning begins with an analysis of the task order requirement and the development of a task order management plan. This plan is used to manage and control the scope of the task order, measure performance, and identify potential impact on cost, schedule, and technical factors. A task order schedule using Microsoft Project and Excel cost management plan are utilized to ensure that all project tasks are planned, scheduled and performed to meet the goals and objectives of the project within the task order time and budget constraints. These schedules are updated and monitored monthly. Internal management communication lines include weekly teleconferences to discuss project status as well as a quarterly internal company program review.

Such meetings have been found to work well in the past. We maintain close liaison with our Contracting Officer’s Representative and the Technical Representative by teleconferencing and by informal and formal program reviews.

CenGen Program Managers are performance-focused and adept at achieving the necessary balance between the competing demands for scope, time, cost, risk, and quality. CenGen will develop a Program Schedule detailing milestones and tasks within the Work Breakdown Structure (WBS) to a level necessary to track effort (required and expended) against discreet work packages. The Program Schedule will clearly identify as external dependencies requirements for GFE, GFI, and/or Government Activity/Decision points. Milestones will be identified along with the critical path to milestone achievement. The Schedule will be provided as requested.

Our goal for task orders is to provide a highly skilled and experienced technical staff, managed according to well-defined and disciplined quality standards, and supported by strong corporate resources and capabilities in order to fulfill project requirements in a manner that consistently exceeds user expectations. Our ongoing success is a direct result of customer satisfaction with the high quality support of our technical teams.

Quality performance has been, and continues to be, the key element of CenGen’s past performance and reputation for success. CenGen’s commitment to effectively implement Quality Assurance and Control starts with corporate management and is fully supported at every level and includes: Management Responsiveness, Schedule Control, Contract Management and Administration, Overall Performance, Quality Service Delivery, training of employees in state-of-the-art technologies, and a methodology to objectively measure success.